Connect With Your Health

Terms of Use & Privacy

Please note that Dynacare Plus is intended for informational purposes only. For advice about your test results or your medical condition, please contact your healthcare provider. Please read these Terms of Use & Privacy policy carefully. They are a legal agreement between you and Dynacare. By using Dynacare Plus, or by clicking the accept button, you agree to be bound by these Terms of Use & Privacy policy, including all amendments made from time to time. If you do not agree to these Terms of Use & Privacy policy, do not use Dynacare Plus.

1. No Medical Advice

Dynacare Plus is intended to provide you with access to laboratory results ordered by your healthcare provider. Dynacare Plus is not intended to provide you with any medical advice. For advice about your test results or your medical condition, ask your healthcare provider. Your healthcare provider has specialized medical training that allows him or her to understand the implications of the test results based on your specific medical history. If you do not discuss your test results with your healthcare provider, it is possible that you might misunderstand the implications of the test results. Any other health and health-related information contained within this web site is intended to be general in nature and should not be used as a substitute for a visit to your healthcare provider. Any such information which you obtain from this web site might be inappropriate for your own situation or might be misinterpreted. Dynacare assumes no responsibility for how you use the information you obtain from this site.

If you have an emergency, or need to speak to someone urgently, contact your healthcare provider or go to the nearest hospital.

Do not use the email communication options provided to you by Dynacare Plus for questions about your laboratory results. Dynacare Plus is not a substitute for appropriate and timely contact with your healthcare provider. Never change or stop any course of treatment without first consulting your healthcare provider.

Reliance on any information on Dynacare Plus is solely at your own risk.

2. USE OF Dynacare Plus

You may use Dynacare Plus for your personal, non-commercial purposes. You may not use Dynacare Plus for any other purpose. You are not permitted to make any resale, commercial or derivative use of Dynacare Plus or use any data mining, robots, or similar data gathering and extraction methods. Dynacare Plus is intended for use by individuals who are 16 years of age or older, and is not intended for use by individuals who are under 16 years of age.

3. CHANGES TO Dynacare Plus

Dynacare may alter, suspend, or discontinue any aspect of Dynacare Plus at any time, including the availability of any Dynacare Plus feature or content. Dynacare may also impose limits on certain features and aspects of Dynacare Plus or restrict your access to parts of or all of Dynacare Plus without notice or liability. Dynacare may discontinue or change Dynacare Plus or its availability to you at any time without notice.


Your user ID and password used to access Dynacare Plus are private, and should not be used by or shared with anyone else. You are entirely responsible for all usage or activity on Dynacare Plus by users using your ID or password, including but not limited to use of your password by any third party. Dynacare will not be responsible for any unauthorized use of your user ID or password or any charges incurred through unauthorized use.


Dynacare may, in its sole discretion, terminate or suspend your access to all or any part of Dynacare Plus at any time, with or without notice, for any reason, including, without limitation, breach of these Terms of Use & Privacy policy. Without limiting the generality of the foregoing, any fraudulent, abusive, or otherwise illegal activity, or activity that may otherwise affect the enjoyment of Dynacare Plus or access to Dynacare Plus by others, may be grounds for termination of your access to all or part of Dynacare Plus at the sole discretion of Dynacare. Termination of Dynacare Plus includes deletion of your user ID, password and all related registration information and files associated with or inside your account or user profile.

6. OWNERSHIP OF Dynacare Plus

As between you and Dynacare, Dynacare is and will remain the sole and exclusive owner of all right, title and interest, including copyright and all other intellectual property rights, in and to Dynacare Plus, all of the technology used by Dynacare to provide Dynacare Plus, any software provided directly or indirectly by Dynacare for your access to or use of Dynacare Plus, and all information posted by Dynacare within Dynacare Plus, as well as all enhancements, modifications or additions thereto. You will acquire no rights whatsoever to all or any part of the foregoing except the right to access and use them as contemplated and permitted by Dynacare Plus and in accordance with these Terms of Use & Privacy policy. You agree not to modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on any of the foregoing.

7. Trademark Notice

Dynacare Plus,,, Dynacare and are the trademarks and service marks of Dynacare. All other trademarks, service marks and logos used in this site are the trademarks, service marks, or logos of their respective owners. Nothing on this web site should be construed as granting any license or right to use any trademark, service mark, or logo displayed on this web site without the express written permission of Dynacare or the third party that may own the trademark, service mark, or logo.


Dynacare Plus Is provided on AN "AS IS" basis without representations, warranties or conditions of any kind, either express or implied or statutory. you expressly agree that all use of Dynacare Plus is at your sole risk.


To the extent permitted by law, Dynacare Disclaims all representations, warranties or conditions regarding Dynacare Plus, express or implied or statutory, including, but not limited to, implied warranties or conditions of merchantablity, merchantable quality, durability, fitness for a particular purpose, title, and non-infringment. Dynacare does not represent or warrant that Dynacare Plus will operate error free or uninterrupted or that Dynacare Plus is free of viruses or other harmful components. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. You acknowledge that Dynacare is not responsible for any interruption or suspension of Dynacare Plus, regardless of the cause of the interruption or suspension.


To the extent permitted by law, in no event will Dynacare or its partners or the suppliers of any laboratory test results or other content, or its or their affiliates, licensees, or suppliers, or the directors, officers, employees, agents or representatives of any of them, be liable for damages of any kind, including without limitation any direct, incidental, punitive, exemplary, aggravated, indirect, special or consequential damages, loss of profits, failure to realize expected savings or loss of data, for any cause of action whatsoever, and whether in contract, tort (including negligence) or any other legal or equitable theory arising out of or in any way connected with use of Dynacare Plus. Some jurisdictions do not allow the limitations of liability specified above, so some or all of the above limitations or exclusions may not apply to you.


You agree to defend, indemnify and hold harmless Dynacare, and its affiliates, licensees, partners and suppliers, and the directors, officers, employees, agents and representatives, from any losses, damages or claims, including without limitation actual legal fees, which they may suffer from your activities on or use of Dynacare Plus, including without limitation any breach by you of these Terms of Use & Privacy policy or any charges or complaints made by other parties against you. You will cooperate as fully as reasonably required in the defence of any claim. Dynacare reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you; provided, however, that you will remain liable for any such claim and for the costs of defence.

12. Privacy and Confidentiality

Dynacare is aware of the importance of protecting your privacy and we are sensitive to handling your personal information, in particular, your personal health information, appropriately. We are committed to collecting, using and disclosing your personal information responsibly and only as required to provide our services.

We remain responsible and accountable to you for the personal information we collect and hold. To this end, we have developed this Privacy Policy, trained our professional, technical and support staff about our policies and practices and we have also appointed a Chief Privacy Officer and Regional Privacy Officers to ensure our Privacy Policy is complied with throughout our entire company.


Personal information is any information that identifies you, or by which your identity could be deduced and includes any health related information. Business information however (for example, your business title or business address and business telephone number) is not considered to be personal information according to privacy legislation. Generally speaking, if we do not collect and use your personal information, we cannot provide you with our services. We will use your personal information only for the purposes for which it is collected. By providing your personal information to us, you agree that we may use it for these purposes only. You may withdraw your consent to these uses by deactivating your Dynacare Plus account on the User Profile page, but if you do, we will not be able to continue providing the services.


We collect, use and disclose personal information as part of Dynacare Plus for the following purposes:
  • to deliver quality medical laboratory services to our clients
  • to identify and to ensure continuous high quality service
  • to enable us to contact and maintain communication with you
  • to confirm your identity when you register for Dynacare Plus
  • to manage your account and provide you with customer support

We may also use information related to your usage of Dynacare Plus, on an anonymized basis, for the purpose of measuring adoption

unless you consent otherwise, your e-mail address will only be used to send important service messages; such as user ID and password recovery, notifications about availability of your lab report, changes to your laboratory test results since you last viewed them and information about new functionality or changes to services and policies


We will limit the collection of personal information to those purposes identified in this Policy. Similarly, your personal information will not be used or disclosed for purposes other than those for which the information is collected or as required, or permitted, by law.

We will retain your personal information for the periods prescribed by applicable rules and guidelines. These vary depending on the type of tests that we perform for you. After the expiry of these periods we will destroy, erase or make anonymous your personal information in Dynacare's laboratory information system.


We destroy our records (which include electronic records and hardware) in a way that protects your privacy. With respect to electronic records, at a minimum, we ensure that all information is wiped clean prior to disposal of electronic data storage devices. Paper based records are destroyed using methods that include supervised incineration or shredding and/or bonded contractors who must adhere to contractual privacy obligations or shredding and/or bonded contractors who must adhere to contractual privacy obligations.


We will use our best efforts to ensure that your personal information is as accurate, complete and up-to-date as possible for the purposes that it is to be used.


We take all reasonable precautions to ensure that your personal information is protected from loss, theft, unauthorized access, modification, use, copying, disclosure or tampering. Your information is protected whether recorded on paper or electronically. We have safeguards in place to protect all personal information retained in our facilities, and during their disposal and destruction. Our staff is also aware of the importance of maintaining the security and confidentiality of all personal information in our possession. We review and update our security measures on a regular basis.


We are sensitive to the privacy of your health information and this is reflected in how we communicate with each other, both you and others involved in your care. We protect personal health information regardless of its format.


Dynacare may modify these Terms of Use & Privacy policy from time to time. If you do not agree to any modifications, you should stop your use of Dynacare Plus. Your continued use of Dynacare Plus now, or following the posting of notice of any changes in these Terms of Use & Privacy policy, will constitute a binding acceptance by you of these Terms of Use & Privacy policy, and any subsequent modifications. It is our practice to review our policies and procedures from time to time and therefore we may amend our Privacy Policy in the future.


These Terms of Use & Privacy policy are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles. All disputes arising out of or in connection with Dynacare Plus or these Terms of Use & Privacy policy, or in respect of any defined legal relationship associated therewith or derived there from, will be referred to and finally resolved by arbitration under the rules of the Arbitration Act of Ontario. The place of arbitration will be Toronto, Ontario, Canada. The language of the arbitration will be English. Subject to mandatory arbitration so provided, you and Dynacare irrevocably submit to and accept generally and unconditionally the exclusive jurisdiction of the courts and appellate courts of the Province of Ontario with respect to any legal action or proceeding which may be brought at any time relating in any way to Dynacare Plus or these Terms of Use & Privacy policy.

Some jurisdictions do not allow a consumer contract to provide for the selection of a governing law other than the law of the residence of the consumer, or to provide for the arbitration of disputes if the reference to arbitration would prevent the consumer from exercising rights provided under consumer legislation, so one or more of the above provisions may not apply to you.

22. Entire Agreement

These Terms of Use & Privacy policy constitute the entire agreement between you and Dynacare and govern your use of Dynacare Plus, superseding any prior agreements between you and Dynacare with respect to Dynacare Plus. You may also be subject to additional terms and conditions that apply when you use certain elements of Dynacare Plus.


Dynacare may provide you with notices, including those regarding changes to these Terms of Use & Privacy policy, by postings on Dynacare Plus, or by email.


The failure of Dynacare to exercise and enforce any right or provision of these Terms of Use & Privacy policy shall not constitute a waiver of such right or provision.


You do not have the right to assign any of your rights to use Dynacare Plus or your interest in these Terms of Use & Privacy policy to anyone, and any rights you may have to your Dynacare user ID, password and user profile stored on the systems of Dynacare terminate upon your death. Upon receipt of a copy of a death certificate, your account may be terminated and all contents therein permanently deleted. Dynacare has the right to assign any or all of its rights and duties under these Terms of Use to any third party. At the election of Dynacare, if Dynacare' obligations hereunder are assumed by a third party, Dynacare will be relieved of any and all future liability under these Terms of Use & Privacy policy.


You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of Dynacare Plus or these Terms of Use & Privacy policy must be commenced within one year after such claim or cause of action arose.


If any provision of these Terms of Use & Privacy policy is deemed unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms of Use & Privacy policy and will not affect the validity and enforceability of any remaining provisions.

28. Use of Dynacare Plus Mobile App

In addition to the Terms of Use noted above, the following shall apply to your use of Dynacare Plus' mobile apps. You are deemed to accept these terms of use by downloading the Dynacare Plus app (whether for Apple or Android devices):

  • The Dynacare Plus mobile app is designed to optimize the web based Dynacare Plus portal-as such, the mobile app does not store any personally identifiable information, either locally on your tablet or smartphone, or remotely on any server.
  • If you choose to use the in-app health and wellness solutions ("Monitoring Solutions") for the purpose of monitoring your health, the following shall apply:
    • information generated from your use of the Monitoring Solutions is stored in an encrypted and de-identified manner on a server located in Canada or the United States. This information is also stored locally within the Dynacare Plus mobile app on your tablet or smartphone.
    • By using the Monitoring Solutions you consent to the disclosure of one or more of your lab test results, on a de-identified basis, from Dynacare Plus, where the results are necessary for the Monitoring Solution to provide you with advice related to your specific health condition.
    • If you choose to delete or discontinue using the Monitoring Solution, your de-identified data will cease to be transmitted to the Monitoring Solution-however, the information previously sent will continue to be stored and cannot be deleted.