Viewing My Results
|
|
How do I view my lab reports on Dynacare Plus?
|
Once you register with Dynacare Plus and verify your identity, your lab reports will be available in the My Lab Test Results section.
Please note that your lab reports will be available in your account within 3 hours of Dynacare entering the order in our system. If you have selected to receive email updates, a notification email will be sent to you when your lab reports are available.
All of your subsequent lab reports will become available in your Dynacare Plus account. There is no need to create another account, obtain another Dynacare Plus PIN, or verify your identity again to see these reports.
|
I have already registered with Dynacare Plus and previously viewed my initial lab report. However, I cannot view my subsequent lab reports.
|
Please note that your lab report is released to Dynacare Plus within 3 hours of Dynacare entering the order in our system.
You should be able to view your lab reports if the personal information that you provided matches your information on file in our ordering system. Please access My Profile to make sure that the personal information you provided online are entered correctly. If this information is correct, and you can't view your lab report, visit our Contact Us page to submit a request.
Please also note that lab test results generally take 1 calendar day to analyze. Some tests do require longer timeframes for analysis than others. You can look up the specific turnaround time for your test to be analyzed at Dynacare.ca/find-a-test If it has been longer than the turnaround time since your lab samples were collected, and you can't view them on your lab report on Dynacare Plus, please visit our Contact Us page to submit a request.
|
How do I get a Dynacare Plus PIN if I do not need to get lab results immediately?
|
In order to protect your privacy, we only provide you with your Dynacare Plus PIN at the time your lab samples are collected. Please note, you will need a lab test completed in the last 30 days in order to verify your identity on Dynacare Plus.
|
What tests are included in my lab report?
|
Your lab report includes all diagnostic tests ordered by your physician. However, certain test results can only be obtained by communicating with your healthcare provider even in the result is normal
These tests include the following:
- Genetic tests, cardiology tests, and pathology tests
- Tests controlled by regulatory requirements
- Tests sent to government lab for analysis
- Tests required to be reported directly to your physician
If you have questions about any of the results in your lab report, please consult your physician or healthcare provider. They can discuss your concerns with you and provide perspective based on your health status.
|
Some of my tests are out of range. What should I do?
|
Please note that the ranges shown in this report are merely guidelines. Healthy people may sometimes fall outside the expected ranges. The expected ranges, and your results, are not meant to provide a diagnosis. We encourage you to discuss your results with your physician or healthcare provider.
If you have questions about any of the results in your lab report, please consult your physician or healthcare provider. They can discuss your concerns with you and provide perspective based on your health status.
|
What does "expected range" mean?
|
The expected range for a given test is generally based on the results for 95% of the healthy population. This means 1 out of every 20 healthy people will have results outside the "expected range". Sometimes patients whose test results are outside the reference range may be healthy, and some patients whose test results are within the reference range may have a health concern. Please consult your physician or healthcare provider if you have questions about your lab results.
|
How many times can I access my lab report?
|
Your lab report is available from the date it was released to Dynacare Plus. You can access and view your report(s) as many times as you wish during the term of your membership.
|
How do I setup an email notification to inform me that my lab reports are available
|
To receive a notification to your registered email address, do the following
1. Select My Account from the top navigation bar
2. Select Account Settings
3. Select Manage My Lab Test Notification Settings
4. Check the notifications you would like to receive
|
How can I stop the email notifications when my lab reports are available
|
To stop receiving a notification to your registered email address, do the following
1. Select My Account from the top navigation bar
2. Select Account Settings
3. Select Manage My Lab Test Notification Settings
4. Uncheck the notifications you no longer want to receive notifications
|
I have received an email notification informing me that my lab report has been updated. Why was my report updated?
|
Your report may be updated by the testing laboratory (Dynacare) for any of the following reasons:
- A corrected test result or an adjusted reference range
- Data entry corrections such as date or time of sample collection, etc.
Please note that the updated reports marked REVISED will clearly highlight the changes that were made to the test result values.
|
Can I view lab reports that were generated prior to registering with Dynacare Plus?
|
When you register with Dynacare Plus and enter your Dynacare Plus PIN, you will be able to view all of your lab reports generated during the previous 30 days.
|
Why are some tests in my lab report still listed as "Pending"?
|
"Pending" means that your test results are not ready to be released to Dynacare Plus. Some tests take more time than others to analyze. In some cases, it can take several weeks to analyze, while in other cases it can take less than 24 hours. You can look up the specific turnaround time for your test to be analyzed at Dynacare.ca/find-a-test.
Food Intolerance Reports ordered by your Naturopath Physician would be reported on Dynacare Plus after 14 days from the time the results are finalized. Please contact your Naturopath Physician if you need the report before the 14 days.
Please note that you will be notified by email when the results of your pending tests become available on Dynacare Plus.
|
Why are there different reporting formats for my lab results?
|
When you click to a test detail page you might see a lot of information or you might see very little information. Currently there are approximately 300 tests that have "more" information compared to the rest of the tests. These 300 were chosen to have more information as they are considered "common" tests. Eventually the less common tests will have similar amounts of information as content gets updated over time.
|
How do I navigate to view my results graphically, and/or track my result trends for a particular test?
|
When looking at the Detail View of a specific test, you have 2 options
- Single: You can click on the Single View option to see only the most current results of a specific lab test
- Trend: You can click on the Trend View option to see the results of a specific lab test over time; this allows you to spot any trends in your results
|
My spouse does not have access to my lab report.
|
This service is designed to provide lab results and other health information for a specific individual. If you want to share this information with a family member or a healthcare provider, you may print a copy directly from Dynacare Plus and share it with them.
|
How can I print my lab test results on the website?
|
To print and save your lab results, you can CREATE PDF  , and then save it to your computer or print for your reference.
You can generate reports of your lab test records in 3 different ways:
- You can print summary reports of your lab test results for one or more selected orders.
- You can print detailed reports of specific lab test results of your choice.
- You can print full reports that include both a summary of your lab test results as well as the details of specific lab test results.
When you click on CREATE PDF , you will be asked to select which of the 3 types of report you would like to generate. You will also be asked whether you would like to include other information in your report, like information to help you understand your lab test results and details of your current health profile. You will be notified when the report would be ready. To view your report, simply sign in to your Dynacare Plus account, access the message in the Inbox, and click on the link to view, print or save your report.
|
Why do I see some tests with status "Cancelled"?
|
In some cases, particularly in Quebec, our staff may have entered your order as a panel that could include some tests not actually on your request form in order to give you the best pricing possible; in these cases, our staff would have canceled the tests in the panel that weren't on your request form. In other cases, your healthcare provider may have asked Dynacare to cancel certain tests that were on your lab request form.
|
Why do I see more than one reference range in the trend view for a single test?
|
Reference ranges are specific to the facility performing the test. It is possible that your test may have been performed at different facilities over time, each with different reference ranges.
|
Why am I unable to click the "Create PDF" button?
|
When the Detail View of your Lab Test Result has a pre-generated report, the "Create PDF" button will not be clickable. You can access your pre-generated report by clicking on the link on the page.
|
Why am I unable to click the "Trend" button?
|
When the Detail View of your Lab Test Result has a pre-generated report, the "Trend" button will not be clickable.
|
My physician has collected my sample for lab testing, and I do not have a Dynacare Plus PIN. Can I view my results on Dynacare Plus?
|
Yes, you can view your results on Dynacare Plus as long as your physician sends your samples to Dynacare for testing
To view your results on Dynacare Plus, you would need to register for an account and verify your identity. Please refer to our FAQs related to registration and identity verification.
|
|
|
Log In
to access the report. You can share, print or save your report using your device features.